International Travel Insurance and Assistance Services

Provider: On Call International

LSU partners with On Call International, a global provider of travel risk management solutions, to support LSU faculty, staff, students, and approved guests traveling internationally. This program provides medical, travel, and security assistance, along with emergency response services, while travelers are abroad..

Program Services

The On Call International program includes:

  • Medical, travel, security assistance, and evacuation services
  • Coverage for international medical expenses
  • Coordination of emergency and non-emergency medical care
  • Assistance with travel arrangements related to medical or security emergencies, including hospitalization abroad
  • Travel monitoring and critical event alerts, powered by Crisis 24 Horizon
  • Pre-trip planning support, including destination-specific security risk assessments
  • 24/7 access to assistance services during international travel
  • A global network of partners providing country-specific support
  • Coverage for lost luggage or travel documents
  • Coverage for government-mandated COVID quarantine

Who Is Covered?

Registered international travelers traveling to international destinations including U.S. territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands). 

  • Employees traveling on approved LSU business
  • Students who are enrolled at LSU during travel and participating in a university-led or university-sponsored trip, such as Academic Programs Abroad, Continuing Education, or Volunteer LSU
  • Official Guests participating in a university-led or university-sponsored trip

Information and procedures on registering international travel is available on the Accounts Payable & Travel International Travel Webpage. 

* For LSU Health Sciences Center travel, arrangements must be booked through Christopherson Business Travel (CBT). For group travel questions, contact the Office of Risk Management.

Cost of the Program

  • Insurance coverage for faculty, staff, and approved guests is provided at no cost to the department.
  • Insurance coverage for students is paid by the student through Academic Programs Abroad or group travel programs.
  • The Office of Risk Management will contact departments with registered student travel to coordinate payment arrangements.

What Happens After You Register

After registering international travel with LSU your travel information will be sent to On Call. Once On Call receives your trip details, the following will occur:

  • Pre-Travel Advisory
    Depending on the risk level of your destination, you may receive a pre-travel advisory email with health, safety, and security guidance.

  • Critical Incident Alerts
    You will be registered to receive alerts by email if a security, health, or safety incident occurs near your travel location before or during your trip.

  • Crisis24 Horizon Mobile App Access
    Travelers with an LSU email address are eligible to use the Crisis24 Horizon Mobile App and Portal for location intelligence and alerts.  Trips can also be edited within the App or Crisis 24 Horizon Portal 

    To optimize app functionality, enable location services and apply the recommended settings outlined in the Mobile App User Guide

Horizon Platform App Screenshot      Horizon Platform QR Code to App Store Scan or Click   Horizon App Platform QR Code Google Play Store

Before You Depart

Before traveling internationally, ensure you have quick access to your On Call International information.

  • Download the Crisis24 Horizon Mobile App and log in using your LSU email address.
  • Within the app, access program details and emergency contact information under “Useful Links.”
  • You may also visit the On Call International website from your mobile device and save it to your home screen. This creates a shortcut to the Resource Hub, which includes program information and click-to-call or chat features.
    If proof of coverage is required for a visa application, request a custom certificate of insurance.

Travelers are also encouraged to register with the U.S. Department of State Smart Traveler Enrollment Program (STEP). STEP provides country-specific updates and allows the State Department to assist travelers during emergencies.

While Traveling

On Call International assistance is available 24 hours a day, worldwide. Travelers may request support for medical care, travel disruptions, or security incidents.

All travelers are strongly encouraged to download the Crisis24 Horizon Mobile App and enable location services. This allows real-time alerts and helps security or medical teams locate you if assistance is required.

If a critical incident alert is issued for your registered location, LSU Risk Management will be notified and may contact your department. You may also receive a message by text, email, or app notification requesting that you check in and confirm whether you are safe or need assistance. Prompt acknowledgment helps LSU and On Call prioritize response efforts.


Emergency and Assistance Contact Information

For medical, security, or travel assistance of any severity, contact On Call International at any time. For medical emergencies, contact local emergency responders first. OnCall and local emergency response numbers are available within the mobile app.

On Call International Contact Options:

  • Call collect from anywhere in the world: +1 603-328-6396
  • Toll-free within the United States and Canada: 1-833-425-5104
  • 24/7 live chat: www.oncallinternational.com/chat/direct
  • Email: mail@oncallinternational.com
  • Text (text only): +1 844-302-5131

High Risk Travel

LSU monitors US State Department travel advisories. To mitigate the risk associated with travel to high risk regions, the university requires that all travel to countries and/or regions for which the U.S. Department of State has issued a travel advisory to be reviewed and approved by the International Travel Oversight Committee (ITOC). Detailed information on the university’s policy on travel to high risk areas can be found in PS-17.

Any travel intentions to regions or countries with U.S. Department of State advisory level of 3 or 4 must include separate approval request to ITOC.

The request forms are:

AS295 - Request for Travel to Restricted Regions for Individual Travelers (students or faculty)
AS296 – Request for Travel to Restricted Regions for Student Study Trips
AS297 – Faculty and Staff Emergency Contact Form
 

If more assistance is needed, please contact riskmanagement@lsu.edu or 578-3283

Resources

ON CALL INTERNATIONAL INSURANCE COVERAGE POLICY

ON CALL INTERNATIONAL ID CARD AND PLAN SUMMARY

On Call International Pre-Departure Resources